inspect are now members of the Real Assurance Scheme
What is REAL?
The REAL Assurance Scheme has been set up by the Renewable Energy Association. It aims to guarantee a high quality experience for consumers wishing to buy or lease small generation units for their home, for a community building or for a small business. REAL membership is a sign that the supplier has agreed to abide by the high standards as set out in our Consumer Code. The REAL logo is a symbol of professional excellence.
Inspect are dedicated to providing the clearest information, the highest quality customer service and the most appropriate systems before, during and after a contract is agreed.
As members of the REAL Assurance Scheme, inspect abide by the REAL Assurance Scheme Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed
These include:
- clear information on the systems planned and their performance
- acceptable sales and marketing techniques
- arrangements for installing and connecting the system
- the selection and quality of goods supplied
- details of the conditions of business that apply
- the standard of any installation and other on-site work
- guarantees, and any maintenance and after-sales services needed
- what action will be taken to deal with any problems, and
- arrangements for monitoring and continuously improving the Code.
You can see the REAL Assurance Consumer Code by clicking here. You can also go directly to the section of the Code that you are interested in by clicking on the section heading below:
- purpose of the Code
- introduction
- following the Code
- general business standards
- pre-sales activities
- contracts
- completing the order
- after-sales activities
- in case of problems
- monitoring performance
There is a Supervisory Panel whose role is to oversee the Scheme. It is chaired by an independent consumer representative, Dr. Gill Owen. A majority of the Panel members are independent of the industry. All our Panel Members are dedicated to representing the greater good of the sustainable energy industry rather than any individual sector within it.
The Scheme is managed by REAL Assurance Ltd., a wholly-owned subsidiary company of the Renewable Energy Association who sponsors the Scheme. Click here to view the REAL Assurance Ltd Bye-Laws which govern the Scheme.
